Find out how to fix it when no USB storage is detected on your Firestick. There are different ways you can identify and fix performance issues. By following these tips, you can make sure your Firestick’s USB works correctly and without any problems.
To fully understand the topic, we recommend watching the video or reading the written guide. This will give you a clear explanation and a complete understanding.
The Amazon Firestick is a popular streaming device that offers excellent value for money and can be jailbroken with minimal effort. It is a perfect choice for anyone looking to cut the cord, regardless of their experience with streaming devices.
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Can't See Firestick USB Storage
Many Firestick users face a common issue: additional USB storage is undetected. Additionally, users can’t see their USB storage when navigating the Firestick Settings > My Fire TV > About > Storage.
This can be frustrating, but thankfully, some answers and solutions exist.
To fix this problem, we suggest you watch the above video or the following written guide. These resources are designed to offer clear, concise, step-by-step instructions to help you fix the issue.
Format USB Storage
If you cannot view your storage, it could be due to the drive needing to be formatted correctly. The storage drive must be formatted to FAT32 to ensure recognition and not exceed 2TB.
If you need help with how to do it, please look at the guide How to Format USB Storage to FAT32.
For optimal performance, Amazon suggests using USB drives that are 128GB or smaller, with high-speed USB 3.0 drives being preferred, despite Firesticks having a USB 2.0 port. USB 3.0 drives typically have faster read/write speeds and will perform better, even when connected to USB 2.0 ports.
We always use SanDisk or Toshiba branded storage drives with Firesticks due to their reliable performance.
Connect USB Storage Correctly
After making sure your USB storage is formatted correctly, please check the storage drive is correctly connected to your Firestick.
- Remove the power cable from your Firestick
- Plug the OTG cable into the micro-USB port on the Firestick
- Plug the USB storage into the OTG cable USB port
- Plug the Firestick power cable into the OTG cable micro-USB port
Storage Not Showing in Firestick Settings
After correctly formatting and connecting your storage device, you may assume your Firestick settings will show it.
However, this is not true for Firesticks with Fire OS 5 or 6. Even if your storage is correctly formatted, it will not be displayed in your Firestick’s About menu. These operating systems do not support the display of additional storage.
Only Firesticks running Fire OS 7 will allow you to view external storage space in the settings.
Knowing which Fire OS your Firestick is running on is crucial for managing and accessing external USB storage.
To determine your Fire OS version, navigate to Settings > My Fire TV > About.
On this screen, the software version will be displayed on the right-hand side as either Fire OS 5, Fire OS 6, or Fire OS 7.
Skip to the relevant section depending on which Fire OS you have to continue troubleshooting.
Troubleshoot Fire OS 5
Troubleshoot Fire OS 6
Troubleshoot Fire OS 7
No USB Storage Detected - Fire OS 5
If your Firestick is running Fire OS 5, adding extra storage and using it to install apps is impossible.
Attempting to add storage as system storage through ADB Shell will result in a “Connection Failed” error.
If you want to share videos and photos with your Firestick running Fire OS 5, you can use additional storage as general storage.
To do this, you can use a file explorer app like X-plore. If you need help, please look at the guide X-plore File Manager: How to Install and Use on Firestick.
If you have already installed X-plore and can’t see your storage, make sure your storage is formatted to FAT32 and everything is connected correctly. If the issue persists, check out More USB Storage Troubleshooting Tips.
No USB Storage Detected - Fire OS 6
If you have a Firestick that runs on Fire OS 6, you have three options to use additional storage.
- Use it as general storage to share files between the Firestick, computer, and other Firesticks. In this case, you only need to format it to FAT32 and access it via a file explorer app like X-plore.
If you need help, please look at the guide X-plore File Manager: How to Install and Use on Firestick.
- Use your storage to install more apps. This requires you to partition it to additional system storage by running an ADB command.
- Use your storage as a mixed storage drive, part of which can be used to install apps and the other to save files. You will also need to run an ADB command in this case.
To use your USB storage as additional system storage or mixed storage, follow this guide: Add More Storage to Firestick (Fire OS 6).
Additional System Storage
If you have used your storage as additional system storage to install more apps and followed the steps in the guide linked above, in that case, your storage is accessible by the operating system only.
As a result, you will not be able to view it anywhere, including the About menu in the Firestick settings or X-plore.
Mixed Storage
If you have used your storage as mixed and followed the steps in the guide linked above, this means that some of your storage is now accessible by the operating system only. As a result, you will not be able to view that part of your storage anywhere, including the About menu in the Firestick settings or X-plore.
You can only view the portion of your storage that isn’t used as additional system storage in a file explorer app like X-plore.
For instance, if you divided a 32GB storage drive into a 50:50 mix, you can see and use roughly 50% of your storage drive in X-plore. You’ll have access to approximately 14GB of storage.
If you still need help with your USB storage, check out More USB Storage Troubleshooting Tips.
No USB Storage Detected - Fire OS 7
If you have a Firestick that runs on Fire OS 7, you have three options to use additional storage.
- Use it as general storage to share files between the Firestick, computer, and other Firesticks. In this case, you only need to format it to FAT32 and access it via a file explorer app like X-plore.
If you need help, please look at the guide X-plore File Manager: How to Install and Use on Firestick.
- Use all of your storage as additional system storage to install more apps. In this case, your Firestick will handle all formatting and partitioning of the USB drive automatically for you.
- Use your storage as a mixed storage drive, part of which can be used to install apps and the other to save files. You will need to run an ADB command in this case.
To use your USB storage as additional system storage or mixed storage, follow this guide: Add More Storage to Firestick (Fire OS 7).
Additional System Storage
If you have used your storage as additional system storage to install more apps and followed the steps in the guide linked above, there shouldn’t be any issues seeing your storage in the About menu in the Firestick settings.
However, you won’t be able to see or use it X-plore as your storage is now accessible by the operating system only.
Mixed Storage
If you have used your storage as mixed and followed the steps in the guide linked above, this means that some of your storage is now accessible by the operating system, and some is available as general storage.
You’ll be able to go into the Fire TV settings About menu and see around 50% of your storage used as External space, which is the space you can use to install more apps.
You can view the portion of your storage that isn’t being used as additional system storage in a file explorer app like X-plore. For instance, if you divided a 32GB storage drive into a 50:50 mix, you can see and use roughly 50% of your storage drive in X-plore. You’ll have access to approximately 14GB of storage.
If you still need help with your USB storage, check out More USB Storage Troubleshooting Tips.
More USB Storage Troubleshooting Tips
If your storage isn’t being recognised and you’ve confirmed it’s formatted to FAT32, you can try a few things.
Firstly, remove the storage and plug it back in. This often resets the connection and prompts the Firestick to recognise the storage.
If that doesn’t work, try a reboot. Disconnect the storage and power from your Firestick, wait for 30 seconds, and then plug the power back in. Once your Firestick is back on the Home screen, reconnect the storage.
If neither of those steps work for you, consider using a different USB storage drive. Some brands of storage are more compatible with the Firestick than others. We recommend using a Sandisk flash drive, and you can find links to recommended storage options below.
Wrapping Up
If you have faced problems while detecting USB Firestick storage, this guide will help you resolve them. Once you become familiar with the differences between Fire OS versions and the three primary types of storage, troubleshooting becomes relatively simple. We hope that this information was helpful to you.
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