FAQ

Mouse Toggle FAQ

Quickly press the play/pause button on your remote twice in order to turn the Mouse Toggle on. If it’s all up and running for you, you will see a mouse pointer (or circle) appear in the centre of the screen.

You may need to try double pressing a few times. If you have double pressed too slowly or too fast then the Mouse Toggle will not appear. So, before you assume it is not working, try double pressing a few times and try playing about with double pressing at different speeds.

If you still cannot activate the mouse toggle, make sure you have installed the correct version for your device.

Fire TV HD version – Firestick 2nd Gen, Fire TV Stick HD, Fire Cube 2nd Gen
Fire TV 4K version – Fire TV Stick 4K Max, Firestick 4K

If you are trying to find the mouse pointer in the Home screen of your Fire TV device, this will not work. You must be within an application in order to activate and use it.

If you still cannot activate the mouse toggle, make sure you have installed the correct version for your device.

Fire TV HD version – Firestick 2nd Gen, Fire TV Stick HD, Fire Cube 2nd Gen
Fire TV 4K version – Fire TV Stick 4K Max, Firestick 4K

The Mouse Toggle has all of the features of using a regular mouse such as point and click and scroll. Refer to the following table for how to use each feature.

Turn Mouse ONQuickly press the play/pause button on your remote twice in order to activate the mouse pointer
Navigate (up,down,left,right)Press the navigation circle to move the mouse pointer around the screen
Right mouse clickPress the Select button on your remote
Scroll downPress the Fast Forward button on yoru remote
Scroll upPress the Rewind button on your remote
Turn Mouse OFFPress the play/pause button on your remote once in order to deactivate the mouse pointer. However, the pointer will automatically deactivate if left idle for 15 or more seconds

Real Debrid FAQ

You can have as many devices and apps linked to a single account as you like. However, they all must be accessing from the same home network / IP address. Sharing your account with another household is not allowed and will result in your account being shut down.

Yes you can. Some VPNs are Whitelisted by Real Debrid as compatible VPNs that work with it. You can check the Whitelist here. You’ll see “VPN Information” at the top of this page. This will tell you if the VPN you are connected to is blocked with their service or not.

Real Debrid list of allowed VPNs

The file content from Real Debrid is encrypted, so a VPN is not totally necessary. However, your ISP will still be able to see that you are connected to a Real Debrid server. Some ISP’s care about this and others don’t. If your ISP does care, they could throttle your speeds or block you from accessing the Real Debrid servers. For example, in the UK, some ISPs can block links so you could find that even with a Real Debrid account you are only getting a small number of search results. If you have this problem, then using a VPN would greatly increase the number of links you get back after a search.

On the other hand, you may struggle to get good Real Debrid links if your ISP is blocked. You can check if your ISP is blocked on the Real Debrid website. If you are not currently using a VPN with Real Debrid and you are getting good search results and streams, then you do not necessarily need a VPN

A 404 error usually means “file not found” and could be due to a file becoming un-cached on the Real Debrid site but the API (the software that allows one application to talk to another) is not yet reflecting the change. There are some things that you can try:

1. Clear the cache and force close the app
2. Log out of Real Debrid and log back in
3. Unplug your router and your device, wait at least 30 seconds then plug it all back in
4. Uninstall the app and reinstall it, logging your Real Debrid account back in.

Fidelity Points are like reward points. Every time you purchase a subscription, you earn reward points. 
15 Day Subscription: 150 points
30 Day Subscription: 200 points
90 Day Subscription: 450 points
180 Day Subscription: 800 points
In addition, you can refer your friends and family and every sign-up from your referral code will give you 5 extra days for FREE, plus an extra 50 fidelity points!

Once you have reached 1000 points you can redeem them for 30 FREE days. Login to your account and select My Account. Then in the Account Settings area, select Convert. Your FREE days will automatically and instantly be applied to your account. 

Real Debrid Fidelity Points

This is likely due to the fact your subscription has expired. Please visit the Real Debrid website to check your account status is not expired.

Real Debrid account expired

No. Real Debrid is specifically for Video on Demand (VOD) content.

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