FAQ

Table of Contents

Cinema HD

Cinema HD does not upload files or have ownership over any links. All it does is scrape the links from accessible online sources. The uploader that uploads the file is responsible for correctly naming it so it is scraped in the proper search.

You could try other apps such as Kodi, BeeTV, TeaTV, and NovaTV as backups and alternatives and also try Real-Debrid for premium links.

DefSquid

Virus Total allows for false positives. If any engines detect something, Virus Total weighs up the potential risk. If it deems the app to be safe overall, it gets a green tick (safe).

DefSquid does not do this. DefSquid will identify any app that has more than 0 detections as unsafe. Therefore, I would recommend using the results from Virus Total to determine if an app is safe to use or not. 

Firestick

Sideloading Apps

You may need to restart your Firestick if it is not showing on your apps screen.
If you still can’t see it after a restart, you should be able to go to Settings / Applications / Manage Installed Applications / Select the app / Select Launch application.

Storage

General Firestick Storage

There are several reasons why internal storage will keep decreasing.

  1. Some applications will only install to the internal storage because of how the app developer coded them.
  2. After installing an app, the installation file (APK files) may remain on your internal storage. If you don’t remove them, this will decrease internal storage space.
  3. Application data and cache may still write to your internal storage, causing the internal storage to decrease.
  4. To avoid these issues, regularly, you should maintain your Firestick and clear out any junk files. Refer to this video for help Fix Low Firestick Storage.

When you disconnect your Firestick or remove the USB storage, this can be an issue. You can fix this issue in one of 2 ways.

  1. Remove the power from your Firestick and disconnect the OTG cable or adapter. Then remove the USB storage and wait 30 seconds. Reconnect the OTG and USB storage to the Firestick. Connect the power last.
  2. Remove the power from your Firestick and disconnect the OTG cable or adapter. Then remove the USB storage and wait 30 seconds. Reconnect the OTG and the power cable. Connect the USB storage to the Firestick last.

Yes, absolutely! You can add additional USB storage to any Firestick, Fire Cube or Fire TV running Fire OS 5 and above. For help on how to do this, refer to How to Increase Firestick Storage.

You can’t see the USB storage in a file explorer app for many reasons. Depending on which Firestick you have, how you added the storage, and what you’re doing with it will impact how and if you can view the USB storage. For more help, refer to Can’t See Firestick USB Storage.

Unfortunately, this is an issue. There are two ways around this.

  1. Uninstall the app and then re-install the updated app.
  2. Move the app to your internal storage, update the app and move it back to the external storage. If you’re unsure how to do this, refer to the correct guide.

    Add More Storage to Firestick (Fire OS 6)
    Add More Storage to Firestick (Fire OS 7)

Using Remote ADB Shell to Add Storage

You need to turn on ADB Debugging to connect Remote ADB Shell to the Firestick. For help on how to do this, refer to the correct guide.

Add More Storage to Firestick (Fire OS 6)
Add More Storage to Firestick (Fire OS 7)

The list-disks command has been input incorrectly. The correct line to enter is:

sm list-disks

For more help, refer to the correct guide.

Add More Storage to Firestick (Fire OS 6)
Add More Storage to Firestick (Fire OS 7)

The list-disks command has been input incorrectly. The correct line to enter is:

sm list-disks

For more help, refer to the correct guide.

Add More Storage to Firestick (Fire OS 6)
Add More Storage to Firestick (Fire OS 7)

Here are a few things to check to help discover why you don’t see a disk number.

  1. Check your IP address to ensure it is correct and hasn’t changed.
  2. Check you have input the IP Address correctly.
  3. Try entering the local hostname instead of your IP Address. Enter 127.0.0.1 and try again.
  4. Unplug everything, including your Firestick and power supply. Wait at least 30 seconds, then plug everything back in and try again.
  5. Go into Settings and turn off ADB Debugging. Then, turn it back on and try again.
  6. Check which version of Fire OS is running on your Firestick. You can only use Remote ADB Shell with Fire TV devices  running Fire OS 6 and 7. If you’re not sure, refer to How to Increase Firestick Storage.
  7. Ensure you have input the list-disk command correctly. The correct line to enter is: sm list-disks
  8. Check your storage is formatted to FAT32. If unsure, refer to How to Format USB Storage to FAT32.
  9. The USB storage may be incompatible with the Firestick. It may be too big or not formatted correctly. In addition, some brands work better than others. If you’re unsure what size USB storage to use or which brands work best, refer to How to Increase Firestick Storage.
  10. There could be an issue with the OTG cable or adapter. Try replacing it with a new one if you can.
  11. There may not be enough power to supply the USB storage drive and the Firestick. Ideally, you should connect your Firestick to a power outlet with the power adapter and cable that came with the Firestick.

Here are a few things to check to help discover why nothing is happening.

  1. Check your IP address to ensure it is correct and hasn’t changed.
  2. Check you have input the IP Address correctly.
  3. Try entering the local hostname instead of your IP Address. Enter 127.0.0.1 and try again to connect.
  4. Unplug everything, including your Firestick and power supply. Wait at least 30 seconds, then plug everything back in and try again.
  5. Go into Settings and turn off ADB Debugging. Then, turn it back on and try again.
  6. Check which version of Fire OS is running on your Firestick. You can only use Remote ADB Shell with Fire TV devices  running Fire OS 6 and 7. If you’re not sure, refer to How to Increase Firestick Storage.

In some circumstances, for example, you may see more than one number listed: 8,0 / 8,16 / 8,32.

  1. Remove the external storage, rerun the sm list-disks command and check which number is missing from the list. The missing number is the number of your storage.

Mouse Toggle

Quickly press the play/pause button on your remote twice in order to turn the Mouse Toggle on. If it’s all up and running for you, you will see a mouse pointer (or circle) appear in the centre of the screen.

You may need to try double pressing a few times. If you have double pressed too slowly or too fast then the Mouse Toggle will not appear. So, before you assume it is not working, try double pressing a few times and try playing about with double pressing at different speeds.

If you still cannot activate the mouse toggle, make sure you have installed the correct version for your device.

Fire TV HD version – Firestick 2nd Gen, Fire TV Stick HD, Fire Cube 2nd Gen
Fire TV 4K version – Fire TV Stick 4K Max, Firestick 4K

If you cannot turn on ADB Debugging via the Mouse Toggle app, try doing it manually via the Firestick settings.
Settings / My Fire TV / Developer Options / ADB Debugging
If you can’t see developer options, try How to Find Firestick Developer Options.

As far as I’m aware, changing the mouse’s speed is impossible.

The Mouse Toggle has all of the features of using a regular mouse such as point and click and scroll. Refer to the following table for how to use each feature.

Turn Mouse ONQuickly press the play/pause button on your remote twice in order to activate the mouse pointer
Navigate (up,down,left,right)Press the navigation circle to move the mouse pointer around the screen
Right mouse clickPress the Select button on your remote
Scroll downPress the Fast Forward button on your remote
Scroll upPress the Rewind button on your remote
Turn Mouse OFFPress the play/pause button on your remote once in order to deactivate the mouse pointer. However, the pointer will automatically deactivate if left idle for 15 or more seconds

If you are trying to find the mouse pointer in the Home screen of your Fire TV device, this will not work. You must be within an application in order to activate and use it.

If you still cannot activate the mouse toggle, make sure you have installed the correct version for your device.

Fire TV HD version – Firestick 2nd Gen, Fire TV Stick HD, Fire Cube 2nd Gen
Fire TV 4K version – Fire TV Stick 4K Max, Firestick 4K

The Fire TV HD version works with the Fire TV Cube 2nd Gen.

If you have the Fire TV Cube 1st Gen, you may struggle to get Mouse Toggle up and running. If this is the case for you, you can try using the Amazon Fire TV app from the Google Play store on your Android smartphone or tablet. If you don’t know how to set this up, I hope this tutorial will help: https://youtu.be/lHTXjkMuwtc.

The Android TV version works with Android Boxes and Google TV.

However, if this does not work, try using MATVT instead. I hope this tutorial will help: https://youtu.be/ys5anJq8M6A.

Real Debrid

You can have as many devices and apps linked to a single account as you like. However, they all must be accessing from the same home network / IP address. Sharing your account with another household is not allowed and will result in your account being shut down.

Yes you can. Some VPNs are Whitelisted by Real Debrid as compatible VPNs that work with it. You can check the Whitelist here. You’ll see “VPN Information” at the top of this page. This will tell you if the VPN you are connected to is blocked with their service or not.

Real Debrid list of allowed VPNs

The file content from Real Debrid is encrypted, so a VPN is not totally necessary. However, your ISP will still be able to see that you are connected to a Real Debrid server. Some ISP’s care about this and others don’t. If your ISP does care, they could throttle your speeds or block you from accessing the Real Debrid servers. For example, in the UK, some ISPs can block links so you could find that even with a Real Debrid account you are only getting a small number of search results. If you have this problem, then using a VPN would greatly increase the number of links you get back after a search.

On the other hand, you may struggle to get good Real Debrid links if your ISP is blocked. You can check if your ISP is blocked on the Real Debrid website. If you are not currently using a VPN with Real Debrid and you are getting good search results and streams, then you do not necessarily need a VPN

A 404 error usually means “file not found” and could be due to a file becoming un-cached on the Real Debrid site but the API (the software that allows one application to talk to another) is not yet reflecting the change. There are some things that you can try:

1. Clear the cache and force close the app
2. Log out of Real Debrid and log back in
3. Unplug your router and your device, wait at least 30 seconds then plug it all back in
4. Uninstall the app and reinstall it, logging your Real Debrid account back in.

Fidelity Points are like reward points. Every time you purchase a subscription, you earn reward points. 
15 Day Subscription: 150 points
30 Day Subscription: 200 points
90 Day Subscription: 450 points
180 Day Subscription: 800 points
In addition, you can refer your friends and family and every sign-up from your referral code will give you 5 extra days for FREE, plus an extra 50 fidelity points!

Once you have reached 1000 points you can redeem them for 30 FREE days. Login to your account and select My Account. Then in the Account Settings area, select Convert. Your FREE days will automatically and instantly be applied to your account. 

Real Debrid Fidelity Points

This is likely due to the fact your subscription has expired. Please visit the Real Debrid website to check your account status is not expired.

Real Debrid account expired

No. Real Debrid is specifically for Video on Demand (VOD) content.

Virus Total

Virus Total allows for false positives. If any engines detect something, Virus Total weighs up the potential risk. If it deems the app to be safe overall, it gets a green tick (safe).

DefSquid does not do this. DefSquid will identify any app that has more than 0 detections as unsafe. Therefore, I would recommend using the results from Virus Total to determine if an app is safe to use or not. 

Virus Total only works with a Wi-Fi connection, unfortunately. I assume that as this app is designed to run on mobile devices, it bypasses an ethernet connection. Therefore, if you wish to run a scan with Virus Total, please temporarily connect via Wi-Fi.

17 Comments

  1. Hi Tanya I hope you can please help me I’m losing my mind trying to figure this out On all Asontine apps and CucuTv apps the same stream always comes up first and then the play icon connects but it never ever actually plays The stream is (UNK(MP4)720) (DATCDC) Why why won’t it play?Please Please Help Me!!

  2. Hey Tanya, I need to download “Downloader 1.4.2” on my android box. I’ve tried the latest 1.4.4 and it just doesn’t work properly. My box is running Android 9 and I haven’t found any Downloader app that works in 9. I can’t seem to find 1.4.2 in your store or Filesynced, Unlinked, or Applinked. Help!!

      • Hi Tanya,
        After watching your video re Cinema HD. I decided to check the installation of Cinema that’s on my FireStick 4K. I downloaded and installed Virus Total as shown in your video. When I tried to use VT to scan my FS4K, I got an error message. The following appeared on screen, “error, internet is not connected”. This was strange because, my IPVanish and VPN SafetyDot were active and running. I also went into my FS4K settings to make sure I had an internet connection. Do you have any idea why I’d get such an error?

        • Are you connected via ethernet? Virus Total only works with a Wi-Fi connection, unfortunately. I assume that as this app is designed to run on mobile devices, it bypasses an ethernet connection. If you wish to run a scan with Virus Total, please temporarily connect via Wi-Fi.

    • Hi John. Thanks for letting me know that Magellan TV was missing from my website. I have added it to the Downloads page and will also add a write-up and review soon.

  3. Tanya….a big thanks for you having this website….. I am new here but I’m just amazed at the content provided and how you have presented it all in such an orderly fashion….thanks….a bloody yank….Dixon Rivera

    • Thank you, Dixon; I’m glad you are enjoying the website’s content. Please let me know if you have any suggestions for anything I’ve missed. It is a continuous work in progress.
      Thanks again!

  4. Great information! Thank you. Before finding your videos, we attempted to add external storage to our fire stick max, and selected to use it as external storage—your instructions say to select the option to use it as internal storage. What can we do now? Is there a way to start over so that we can select to use it as internal storage?

    • Is your Firestick running Fire OS 6 or Fire OS 7? Any changes to your external storage will delete anything currently stored on it.
      To start over, you must format your storage drive to FAT32 and then partition your storage again. I hope this helps!

  5. Tanya, first let me thank you for all the advice, and tips on the use and improvement of the Firestick. I have a few devices starting with the early plain brown wrapper Firestick, a 4K and now a 4K Max. I have added a 32gig USB3 drive split 50/50 for system and external storage. I can readily see how much space is left of the 16gig of external, but is there a way to keep track of what is left of the 16gigs of system storage that I added?

      • Thank you for the quick reply. I thought there might be another way other than the ADB app to view it. Keep up the excellent work. Looking forward to other tips to making the Firestick experience better. I know you are in the UK, but if you can get ahold of one, Walmart’s ONN Streaming box, not the stick, is a good choice as a second device for $20 US, and kind of fun to noodle around with.
        Chris

        • I have managed to get hold of an ONN box, but I haven’t had the time to look at it yet. I’ve heard good things about it, so it is something I certainly will be looking at soon.

  6. Do you have any ad free versions of Film Plus? I am getting a new firestick and my current firestick has an ad free version on it but I see that in your store, it has advertisements on it. If you don’t, do you know where I can get the ad free version? Thank you

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