Fix a Broken Firestick Remote

By following this guide, you will learn how to fix a broken Firestick remote. This includes how to re-pair or pair a new remote to your Firestick if the original is lost. These steps can be followed to fix a broken remote for other Fire TV devices too such as a Fire Cube and Fire TVs.

The Amazon Firestick is undoubtedly the most popular streaming device on the market right now due to its low price and ability to jailbreak it with just a few simple tweaks. It’s a perfect streaming device for beginners as well as advanced users who wish to cut the cord.

Table of Contents

What Can Cause a Firestick Remote to Stop Working?

There are many reasons why a Firestick remote may stop working. The first and most obvious reason is that the batteries need replacing so that is always a good place to start. However there are other reasons why a Firestick remote can stop working. Let’s explore some of these reasons by either taking a look at the video tutorial or following the written guide below instead.

How to Fix a Broken Firestick Remote

Check Firestick Remote Batteries

Even if you’ve not long replaced the batteries in your Firestick remote, it’s worth checking for problems with the batteries. Firestick remotes use Bluetooth instead of infrared. In comparison you can expect a Bluetooth connection to become more erratic when the batteries get low on power.

There’s also little ‘accidents’ to take into consideration. If someone has dropped the Firestick remote and the batteries popped out, they may have hastily been put back in the wrong way. Or someone may have borrowed the batteries from the Firestick remote and replaced them incorrectly. Checking the batteries is a good place to start when troubleshooting.

  1. Remove the batteries from the remote and pay attention to how they were installed. Check inside the battery compartment to make sure that the batteries are installed the correct way
  2. Replace the batteries correctly
  3. If that does not work, replace with brand new batteries (make sure to use matching batteries as mixing brands/type has the potential to leak, explode, etc.)

It may also be worth checking the battery terminals inside of the Firestick remote for corrosion. If you find a thin layer of dust, rust or dirt then clean the terminal with a soft cloth or gently scrape with the tip of a blunt knife (being very careful to avoid injury of course!) 

Check Connection with Firestick

If the batteries aren’t the issue with your broken remote, it could be a problem with the connection between the remote and the Firestick.

  1. Power down the Firestick completely. Remove it from the TV, power supply and remove the power supply from the power outlet
  2. Wait at least 30 seconds
  1. Connect the Firestick to the TV and power supply

Reset the Firestick Remote

Just like a Firestick needs a hard reboot every now and then, your Firestick remote could benefit from one too!

  1. Remove the batteries from the Firestick remote
  2. Wait at least 30 seconds
  1. Replace the batteries correctly and the remote cover

Re-Pair the Firestick Remote

If none of these tips have helped so far to fix a broken Firestick remote then the next trick to try is to re-pair it. This also works if you have borrowed a Firestick remote, are using a remote from another Firestick, or if you’ve purchased a new one.

  1. Boot up your Firestick and stand close to it with the Firestick remote
  2. Press and hold the Home button on the remote (if you’re not sure what the buttons are on a Firestick check out my Firestick Beginner’s Guide)
  1. Press and hold for as long as it takes for an orange light to start to blink at the top of your remote. A good few minutes is a decent amount of time to wait. Don’t give up after a few seconds!
  2. Once you see the orange light, let go of the Home button
  3. The orange light may turn blue when it has made a connection to the Firestick (depending on model). You may also see a message on the Firestick screen that your remote is connected (depending on model)

The Firestick remote is now paired!

Check your TV Remote and Turn On HDMI-CEC

You may be lucky enough to discover that if have a newer smart TV, your TV remote will work with your Firestick. I have an LG smart TV with a Firestick Lite plugged in. Without having to do anything at all, my LG TV remote works to control my Firestick. So, pick your TV remote up and have a go with that.

This works by utilizing the HDMI-CEC function that is available on many TVs. This basically allows other devices connected to your TV via HDMI to communicate with your TV remote. The HDMI-CEC option can be found in your TVs menu, options or settings. Different TV manufacturers may have called this function something else, such as SimpLink, NetCommand or EasyLink. If you’re unsure, do a web search for the model of your TV and “Enable HDMI-CEC.”

Use your Smartphone as a Firestick Remote

Did you know you can use your smartphone or tablet to control your Firestick simply by installing an app? This may be a solution if none of these tips have worked so far. 

  1. Download the Amazon Fire TV app onto your smartphone
  2. Ensure your TV is powered on and the Firestick is connected
  3. Ensure your smartphone or tablet is connected to the same Wi-Fi the Firestick is connected to
  4. Log your Amazon account into the Amazon Fire TV app
  5. Connected Fire TV devices should automatically be discovered. Select the Fire TV device you want to connect to
  6. A 4- digit code should display on your Firestick. Enter it into the Amazon Fire TV app

You can now use your phone to navigate the Firestick!

Last Resort for a Broken Firestick Remote

If all else fails and nothing has worked to fix a broken Firestick remote then unfortunately you may have to bite the bullet and purchase a new one.

However, Amazon devices are sold with a 1-year manufacturing warranty so if you are experiencing issues within this time frame, you can try contacting Amazon and letting them know your problem. They may be able to assist you further, or even replace the remote for free.

US Link
UK Link

Wrapping Up

By following this step-by-step guide you’ll have learnt how to fix a broken Firestick remote. Select from one of the following buttons below for more guides to get the most out of your Firestick. 

1 Comment

  1. I have a second gen fire tv stick w/Alexa that crashes soon after I plug it in, regardless if I am using the existing remote or the fire tv app on my smart phone. Is it officially dead? Or is there a way to reset it back to the way it was when it was new? I tried putting it in the freezer overnight as if it were a dead hard drive and plugging it into the hdmi port on the tv immediately afterwards (due to a lack of ideas) and it’s still having the same problem. I also tried it on different TVs. I don’t mind adding all the apps that I had on there to it over again. The apps that are still functional, at least. Thanks in advance! Sam

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